FAQ — Angel Shoes

Slug: faq

Meta Title: Wholesale Slippers FAQ – Frequently Asked Questions | Angel Shoes

Meta Description: Answers to common questions about Angel Shoes wholesale slippers, including MOQ, pricing, shipping, payment, member tiers, returns, and more.

H1: Frequently Asked Questions

Everything You Need to Know About Angel Shoes Wholesale

🛍️ Orders & Pricing

What is your minimum order quantity (MOQ)?

Our MOQ is one full carton per style. Each carton contains 36 or 48 pairs (varies by style), with mixed colors and mixed sizes pre-packed. You may order multiple styles in one shipment, but each style must fill at least one full carton.

Can I order samples before placing a bulk order?

Yes. We recommend first-time buyers order one or two sample cartons to test their market. Our standard mixed cartons are perfect for sampling different styles.

How is the per-pair price calculated?

Our pricing is tier-based on your member level:

Starter: 5% off list price (sign-up default)
Bronze: 8% off (after 3+ cartons)
Silver: 10% off (after 10+ cartons)
Gold: 12% off (after 30+ cartons)
Platinum: 15% off (after 80+ cartons)
Platinum (max tier): 18% off + priority benefits (after 200+ cartons/year)

The price displayed when you log in reflects your current tier.

Can I get a custom price quote for a very large order?

Yes. For orders above 500 cartons, contact us on WhatsApp for a custom quote. We can also discuss volume rebates and exclusive regional partnerships.

Are the colors and sizes pre-mixed in each carton?

Yes. Every carton is packed with a balanced mix of sizes and colors based on the standard distribution. If you need a custom size or color mix, contact us before ordering (custom mixes require higher minimum quantities).

💳 Payment

What payment methods do you accept?

We accept two payment channels:

Online payment (Channel A): Credit card, Mastercard, PayPal via WorldFirst — for trackable countries
Bank transfer (Channel B): T/T bank transfer — for all other countries

Is there a payment processing fee?

Online payments through WorldFirst charge a 2.9% processing fee, which is borne by the buyer. The total amount including this fee is clearly displayed at checkout before you confirm your order. Bank transfers do not have any processing fee.

Do you require a deposit?

No. Angel Shoes is in-stock wholesale — you pay 100% upfront, and we ship. There are no deposits, no installment plans, and no COD (cash on delivery).

Can I pay in installments?

For online orders, the WorldFirst payment gateway does not offer installments. For very large orders (over 10,000 USD), please contact us on WhatsApp to discuss alternative arrangements.

What currencies do you accept?

Our prices are listed in USD by default. The checkout page will convert to your local currency based on your shipping country. For bank transfers, please contact us for the latest USD bank account details.

🚚 Shipping

How long does shipping take?

US (door-to-door): 17-21 business days
UK / EU / AU / CA (door-to-door): 20-35 business days
Middle East / SE Asia: 20-35 business days
Africa (China freight agent): 1-3 business days to your agent in China

When do you ship my order?

We dispatch all orders within 3-5 business days after payment confirmation.

Can I track my shipment?

Trackable Channel A orders include full end-to-end tracking. Channel B (agent handoff) orders do not include tracking after delivery to your China freight agent.

Do you offer express shipping (DHL, FedEx)?

For urgent orders, we can arrange air freight via DHL, FedEx, or UPS at additional cost. Transit time is typically 5-10 business days. Contact us on WhatsApp for a quote.

Who pays for customs duties and import taxes?

All customs duties, import taxes, and clearance fees are the responsibility of the buyer in the destination country. We provide standard commercial invoices and packing lists to facilitate clearance.

👤 Member Tiers & Discounts

How do I become a member?

Register a free wholesale account at angshoes.com. You are automatically a Starter member with a 5% discount on your first order.

How do I upgrade my tier?

Your tier is automatically upgraded based on your cumulative completed carton count. As soon as you cross a threshold (3, 10, 30, 80, 200 cartons), your tier upgrades within 24 hours and you receive a congratulation email.

Can I lose my tier status?

No. Once you unlock a tier, it is permanent. It will never drop back, even if you stop ordering for a while.

What is the Platinum (max tier) Partner Program?

The Platinum (max tier) Partner Program is for our top wholesale partners (200+ cartons/year). It includes:

Dedicated account manager
Priority production scheduling
First-look on new arrivals
Free 14-day stock reservation
Exclusive regional protection — only one Platinum (max tier) Partner per country
Annual rebate program (3-5% credit)

What is the regional protection in the Platinum (max tier) program?

Regional protection means that we will not appoint another Platinum (max tier) Partner in your country. This gives you exclusivity in your market. It requires sustained order volume (typically 200+ cartons per year).

🔄 Returns & Quality

What if I receive defective products?

We stand behind our quality. If you receive defective products, send us photos within 7 days of receipt. We will arrange free replacement of the defective pairs in your next order.

Can I return products for a refund?

We do not accept returns for buyer-remorse or incorrect orders. We do replace verified quality defects (see above). All sales are final once the order is dispatched.

What if my shipment is damaged in transit?

For trackable Channel A orders: File a carrier claim within 7 days. We provide documentation to support your claim.
For Channel B (agent handoff) orders: Risk transfers to you upon agent pickup. We strongly recommend purchasing freight insurance through your agent.

How do I report a quality issue?

Send photos and your order number to:

Email: jamie@angshoes.com
WhatsApp: [Phone number]

Please include clear photos showing the defect, the carton label, and a count of defective pairs.

🌐 Business & Custom Orders

Do you offer OEM/ODM (custom design or branding)?

Yes. For orders of 1,000+ pairs, we can customize colors, materials, and add your brand logo. Contact us on WhatsApp to discuss your OEM/ODM requirements.

Can I visit your factory?

Yes. We welcome serious wholesale partners to visit our production facility in China. Please contact us on WhatsApp to schedule a visit.

Do you attend trade shows?

Yes, we attend major international trade shows. Contact us to find out which shows we’ll be at in your region.

What languages does your team speak?

Our sales team speaks English, Chinese (Mandarin), and basic French. For other languages, we can communicate in English via WhatsApp or email.

💳 Account & Website

Do I need a business license to register?

No. Anyone with a legitimate wholesale business (or aspiring wholesale business) can register for a free account.

Can I delete my account?

Yes. Contact us at jamie@angshoes.com to request account deletion. Your personal data will be removed within 30 days.

How do I change my shipping address?

Still Have Questions?

WhatsApp: [Phone number] — fastest response
Email: jamie@angshoes.com
Response time: Within 12 hours, Monday–Saturday (GMT+8)

Angel Shoes — The great collection special for you. Let’s fly to a better future.